Good Shepherd Receives McKnight’s Skilled Tech Care Award
Good Shepherd Receives McKnight’s Skilled Tech Care Award. On October 5th McKnight’s announced the winners of their 2018 Technology Awards contest. Good Shepherd Community received the Silver Award in the High Tech/High Touch category for their Anytime Dining Program. The High Tech/High Touch Award recognizes how technology was used to improve staff-resident interaction. The award was presented to Bruce Glanzer, CEO/President of Good Shepherd, and Heather Brennan, Clinical Dietitian of Aramark, at the 2018 LeadingAge National Convention in Philadelphia on October 29th.
Good Shepherd’s Anytime Dining is a collaboration with Aramark, our contracted dietary provider, and their room service choice platform. Together, we successfully transformed an outdated dining program to a state-of-the-art restaurant experience for our skilled care residents and their guests. This included renovating our 1980 commercial kitchen with the newest technology in food preparation through upgraded equipment. It also included new infrastructure allowing us to use Wi-Fi connectivity to implement new software and utilize tablet technology. Aramark’s Treat Yourself® menu uses healthy recipes developed with herbs and seasonings to compensate for high sodium, fat and other unhealthy ingredients, striking a balance between known comfort food and new flavors. In the past, our meal program was very clinically based. With the addition of this new technology, we’ve shifted to a hospitality focused dining experience.
The impact of the change was felt immediately. Resident food intake has dramatically increased while between meal supplements have decreased. Resident and family satisfaction has also increased due to offering improved choice, convenience, and flexibility.